Store Manager

WE MAKE WORLD CLASS HOODIES FOR THE WORLD’S MOST CONNECTED COMMUNITY. We’re here to Make Life Richer, and that starts with our team.

Gym+Coffee kicked off in 2017 with three lads and one big idea: to spark a community of people committed to doing awesome things, with an incredible crew in unbelievable hoodies. Why hoodies? Because there’s nothing you can’t do in them.

Everything centres on Community at G+C. No lip service, no retrofitting, no marketing ploy. That’s where it started, that’s where it’s going and that’s why it'll never end. We partner locally + globally. We support grassroots groups and we absolutely punch above our partnership weight. We look after our team members and we nurture and (aggressively) protect an inclusive, optimistic, relentless + super sound culture. 

Our community is centred on people and people need this planet. So, sustainable care + action is at our core too. We’re certified carbon neutral and we’re taking care to care intensely. And consistently. 

Forget about age, gender, ethnicity, geography. Think about value, attitude, passion, energy. The thing that defines and connects us at G+C is our SPARK. Make Life Richer is our rallying cry and we jump into that everyday, with both feet, sometimes head first. 

Are you ready to join a crew of hustlers, do-ers, strivers, and early-risers? Check out the role below and join in on the Make Life Richer mission.

 

Key Objective:

To maximise sales & profitability within the store through excellent customer service and visual merchandising standards, while creating a unique brand experience in line with Gym+Coffee values. Oversee the effective management of the store and team, directly supporting Senior Management

 

Responsibilities:

General Management:

Provide inspiration for the sales team by having a clear vision, expectations and through leading by example

Support and drive the business strategy through strong teamwork, both with immediate colleagues and in other areas of the business

Empower your team to demonstrate initiative, effective problem solving and to actively seek opportunities for development

Communicate information effectively to all parties, using appropriate language

Remain calm and be able to make rational decisions whilst under pressure or in difficult situations

Support Senior Management by embracing change in a positive and enthusiastic manner, ensuring effective execution of initiatives

Motivate and engage the team to deliver a ‘unique customer experience’ culture within the store.

People Management:

Assist in the hiring, onboarding, training, and developing of new employees to meet organisational needs

Identify the training & development needs of your team, and seek opportunities for people to fulfil their potential

Lead training programmes and champion employee development

Provide feedback on an employee’s performance through the performance review cycle, helping to develop an employee’s skills where needed, and addressing performance problems

Monitor employees performance throughout the probationary period

Encourage and recognise outstanding team performance to increase team motivation and store morale

Commercial Awareness:

Have strong awareness of your store as a business, and clearly demonstrate your knowledge in regards to its performance.

Communicate daily sales targets and results ensuring all employees understand their role in delivering them

Identify and inform Senior Management of any risks or areas that require improvement, present issues, solutions and work collaboratively to address them

Monitor competitor activity and react/ give feedback accordingly

Maintain maximum stock availability through effective use of replenishment

Ensure trade reports are completed and the data is analysed to support commercial decisions affecting sales

Support Senior Management to control, manage and minimise all controllable costs efficiently (within planned budgets and targets).

Brand Experience: 

Be an ambassador for the brand 

Ensure high levels of customer satisfaction through excellent sales service

Ascertain customers’ needs and wants

Meet individual, and store sales targets by maximising sales at every opportunity through the use of upselling, link-selling and add-on opportunities

Deal with customer inquiries and refunds professionally and effectively, converting refunds into sales opportunities where possible.

Develop the team into ambassadors for the brand, lead by example

Operations Management:

Completion of store schedules and monitoring team annual leave

Ensure approval of employee timecards are accurate for payroll 

Support the Senior Management to ensure store operations are in line with brand expectations and company practice

Promote and deliver excellence in visual standards in-line with company guidelines and expectations

Ensure all store banking and administration is reconciled each day in line with company procedures

Ensure the store is a safe working environment by adhering to company H&S guidelines reporting and following up maintenance issues promptly

Maintain housekeeping standards, ensuring all front and back of house areas are kept clean and tidy.

Stock Management:

Effectively maintain best practice within both stock room and the store office to ensure that all stock and administration is in line with company guidelines (including personnel files any confidential information)

Comply with company policies regarding receipt of deliveries ensuring they are dealt with within in a timely manner, minimising any stock loss impact on the store/business

Protect stock and other company assets through promoting awareness of loss prevention within the team and through store compliance with security procedures

Productivity Management:

Manage multiple demands and shifting priorities, always working to ensure deadlines are met and standards maintained

Effectively delegate tasks to your team based on their strengths and area of responsibilities, following up those instructions to ensure completion

Fully understand the expectations of your role and accept general accountability for your responsibilities in store

Recognise, accept and maintain only the highest standards in store

Support the Retail Director to create an excellent customer service culture within your store

Take full ownership of your personal development actively seeking feedback to improve performance.

 

Apply now: https://gympluscoffee.bamboohr.com/careers/333

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