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Carpark FAQs

  1. What is changing?
  2. What is Bus Connects?
  3. I need to contact someone about Bus Connects at Liffey Valley. Who can I speak to?
  4. When will paid parking be introduced and how much does parking cost?
  5. Why has Liffey Valley introduced a new parking system?
  6. How do I find an available parking bay?
  7. How does parking at Liffey Valley’s new ticketless system work?
  8. How do I pay without a ticket?
  9. How do I register for a Park Easy account?
  10. What are the benefits of registering for a Park Easy account at Liffey Valley?
  11. I have a €0.01 pending charge on my account. What is this?
  12. I have recieved an email from [email protected] Who are Designa?
  13. Is the new car park system cashless?
  14. Can I pay with cash?
  15. What if I am incorrectly charged for my stay?
  16. How many vehicles can I register to my account?
  17. I’ve changed my vehicle. How can I update my registration details?
  18. How safe are my personal and card details?
  19. What should I do if I need assistance at the pay station or barrier?
  20. If I leave the car park and return within an hour, will I have to pay a second time?
  21. Can I park at Liffey Valley overnight?
  22. Will I be charged for parking when visiting the cinema?
  23. What does the new car park developments mean for drivers with a disability?
  24. If I work for a retailer in the Centre, can I get a special parking rate?
  25. If I enter a car park and can’t find a space, will I be charged?
  26. How do i use the EV Chargers in Liffey Valley?

1. What is changing?

We have undertaken a major refurbishment of our car parks. Over €30 million has been invested in significant improvements that will deliver new, more efficient, and sustainable ways to travel to Liffey Valley.

From 17th October, we will be introducing a new state-of-the-art paid parking management system called Park Easy. Park Easy is a ticketless and cashless system that uses the latest technology and real-time parking information to offer a seamless parking experience.

When a customer drives up to the entry of one of our car parks, an ANPR (Automatic Number Plate Recognition) camera will read their vehicle registration number, record the time of their arrival, and the barrier will raise without issuing a ticket. When it’s time to leave, there are three easy ways to pay: online, at a pay station, or directly at the barrier.

A brand new BusConnects interchange is also under construction and due to be completed in early 2023, which we expect to increase public transport connections to the centre by 50% making the Centre more accessible for all our customers whether they drive, walk, cycle, or take the bus to Liffey Valley!

2. What is Bus Connects?

BusConnects is the National Transport Authority’s programme to improve bus services in cities throughout Ireland. A new six-bay BusConnects interchange is currently under construction and, once completed early next year, will bring customers close to the entrance and we expect public transport connectivity to the centre to increase by 50%.

3. I need to contact someone about Bus Connects at Liffey Valley. Who can I speak to?

Please refer to busconnects.ie for all relevant and up to date information.

4. When will paid parking be introduced and how much does parking cost?

As of 17th October, parking at Liffey Valley costs €2.50 for the first hour with the next two hours free.

0 - 3 hrs

€ 2.50

8 am - 6pm

3 - 4 hrs

€ 5.00

8 am - 6pm

4 - 5 hrs

€ 7.50

8 am - 6pm

5 - 6 hrs

€ 10.00

8am - 6pm

6 -7 hrs

€ 12.50

8 am - 6pm Max Day Rate

 

 

 

Evening

€ 2.50

Flat Rate 6pm - 8am

 

5. Why has Liffey Valley introduced a new parking system?

We’re addressing a long-standing issue here at Liffey Valley. Customers have told us that parking is an issue and so we have undertaken significant improvements to address it by resurfacing and realigning our car parks, introducing new lighting and walkways throughout and introducing real-time parking information that will allow our customers to find spaces and park quicker.

There will be more parking spaces for drivers with a disability, parent and child as well as new charging points for electric vehicles.

Our research also shows that customers are increasingly opting for a variety of modes of transport when travelling to and from the Centre, including public transport, car, cycling and walking. This has informed the developments we are making, and it is now more accessible for all our customers whether they drive, walk, cycle, or take the bus to the centre. These works are also a requirement of the Greater Dublin Area Transport Strategy and align with local authority guidelines for such facilities.

6. How do I find an available parking bay?

As of 17th October, a comprehensive parking guidance system will be introduced at Liffey Valley making it simpler and easier to find a parking space. It will simplify finding a parking space by minimising congestion and time spent looking for a parking space. Real-time data will be displayed on the approach roads and within the car parks directing you to available parking bays.

7. How does parking at Liffey Valley’s new ticketless system work?

The new Automatic Number Plate Recognition (ANPR) system is the latest technology in car park management. When a customer approaches the barrier, their vehicle registration number will be automatically read, and the time of entry recorded. The barrier will lift, and the customer can proceed.

8. How do I pay without a ticket?

There are three easy ways to pay with our ticketless system:

  • One: Register for a Park Easy account on our website. This is the easiest and most efficient way to pay - customers that are registered with an account will have payment taken automatically on exiting the car park without needing to interact with any payment mechanism making it faster and easier to use our car parks, saving you time. Customers can also make a one-off payment online on our website.
  • Two: Customers can make their way to a pay station, enter their vehicle registration number and the price for their visit will be displayed on the screen. Proceed to pay with their credit or debit card and upon approaching the exit barrier, the barrier will lift automatically, and the customer can exit.
  • Three: Customers can make their way directly to the exit barrier, the ANPR camera will read the vehicle registration number, the screen at the exit will display the appropriate rate and the customer can make the payment by tapping their credit or debit card.

9. How do I register for a Park Easy account?

You will be able to register for a Park Easy account here. You can register for a Park Easy account simply by filling in your details, registering your vehicle registration number and inputing your credit/debit card details to create an account.

10. I have a €0.01 pending charge on my account. What is this?

This is a temporary charge to verify your payment method placed by our service provider. 

11. I have recieved an email from [email protected] Who are Designa?

Designa are our parking technology provider.

12. What are the benefits of registering for a Park Easy account at Liffey Valley?

Registering for a Park Easy account is the easiest and quickest way to pay. Registered customers will enjoy seamless entry and exit, and we will automatically charge your credit or debit card for your visit, saving you time!

13. Is the new car park system cashless?

Yes, our new system is both ticketless and cashless.

14. Can I pay with cash?

This is a cashless system. Credit and debit cards are accepted, as well as Apple Pay, Google Pay and Liffey Valley Gift Cards.

15. What if I am incorrectly charged for my stay?

If you believe you have been incorrectly charged for parking at Liffey Valley, you can speak to our Customer Service team at the centre or by contacting them here: [email protected] Be sure to include details of your visit and your vehicle registration number, and the team will be able to help you.

16. How many vehicles can I register to my account?

Customers can register two vehicles on a single account.

17. I’ve changed my vehicle. How can I update my registration details?

If you need to change your vehicle registration details, the easiest way to update your details is to add the new vehicle online through your Park Easy account and remove the old vehicle.

18. How safe are my personal and card details?

Liffey Valley and our car park management agency keep all personal details secure in accordance with our privacy policy which can be found here.

19. What should I do if I need assistance at the pay station or barrier?

Please press the HELP button on the pay station or exit gate column and a member of our team will assist you.

20. If I leave the car park and return within an hour, will I have to pay a second time?

Each visit to our car park will be charged at the following rates, even if the visits happen in the same day.

0 - 3 hrs

€ 2.50

8 am - 6pm

3 - 4 hrs

€ 5.00

8 am - 6pm

4 - 5 hrs

€ 7.50

8 am - 6pm

5 - 6 hrs

€ 10.00

8am - 6pm

6 -7 hrs

€ 12.50

8 am - 6pm Max Day Rate

 

 

 

Evening

€ 2.50

Flat Rate 6pm - 8am

 

21. Can I park at Liffey Valley overnight?

Hourly charges will accumulate from time of entry to time of exit.  As per our rates, a flat rate of €2.50 applies from 6pm - 8am. All cars parked are done so at the owner’s risk with Liffey Valley Shopping Centre accepting no liability for any loss or damage. Please see full list of our terms and conditions here.  

22. Will I be charged for parking when visiting the cinema?

Vue Cinema customers will be entitled to have their parking validated once a valid cinema ticket has been scanned. Please speak to Vue staff for further details.

23. What does the new car park developments mean for drivers with a disability?

As part of the car park development, we have increased the number of spaces for drivers with a disability. With priority access to the Centre, drivers with a disability must have a valid disabled persons parking card displayed on their windshield to use a disabled parking bay. All disabled person’s parking permits must follow normal paid parking guidelines.

24. If I work for a retailer in the Centre, can I get a special parking rate?

Yes, Liffey Valley Shopping Centre offers retailer parking rates, please speak to your store manager about how to avail of these rates and a copy of the Retail Staff Parking Policy.

25. If I enter a car park and can’t find a space, will I be charged?

No. There is a 15-minute grace period to allow you to enter the car park and find a space. If you enter and leave the car park within 15 minutes, you will not be charged.

26. How do i use the EV Chargers in Liffey Valley?

We are delighted to partner with Monta as our EV charging solution. Directions are available at each charging point. For more information visit www.monta.com/ie.

Question not answered? Get in contact with [email protected].